Overview
Account Manager Jobs in Toronto, Canada at DAC Group
## Account Manager Apply locations:
Toronto, ONtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR1654
** Move Your Career Forward with DAC as an Account Manager
**** Who We Are
** We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.
** Position Summary
** We are looking for a passionate and solution-oriented Account Manager to be responsible for multiple client accounts. The Account Manager’s responsibilities include maintaining a thorough knowledge of our business and offerings, strengthening client relationships, coordinating with internal teams to deliver on client expectations, and developing and implementing strategic plans to grow accounts, managing scopes and budgets, and ensuring the successful execution of integrated marketing programs.
** What You’ll Do
*** Client Relationship Management & Client Satisfaction
** Act as the daily contact for assigned clients, managing communications and maintaining strong, trusted relationships.
* Understand your clients’ business goals and pain points, proactively identifying opportunities and solving challenges.
* Champion a client-first mindset that consistently drives satisfaction and retention
* Collaborate with cross-functional internal teams to ensure client needs are met on time, on brief, and on budget.
* Provide ongoing support to the account team that will enhance their relationships with their day-to-day contacts.
* Deliver effective and efficient documentation, communication and dissemination of
* Assist Account Leads in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
* Demonstrate in depth knowledge of DAC’s product offerings, such as full-funnel media, search engine marketing (SEM), search engine optimization (SEO), local SEO, reputation management, content strategy, and customer relationship management (CRM)
* Remain knowledgeable about on-going program activities + DAC will provide support through proper industry and platform training as needed
* Project Management & Execution
** Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications.
* Lead the day-to-day delivery of large full-funnel media and SEO client programs, ensuring seamless execution across deliverables and timelines.
* Ensure project requirements are documented.
* Develop internal relationships with all delivery teams to ensure collaboration that delivers on set client objectives and goals.
* Support Account Directors on larger programs with executional coordination, task management, and cross-functional collaboration.
* Track progress against KPIs, deliver regular status updates to clients and internal stakeholders, and maintain overall project health via the use of internal project management tools.
* Scope & Budget Management
** Manage and track scopes of work and change orders, ensuring all work is delivered within the agreed budget and timeline.
* Effectively communicate scope implications to internal teams and clients, and negotiate updates or additions as needed.
* Maintain clear documentation of deliverables and financial parameters across your programs.
* Program Reporting
* Prepare and present weekly, monthly and Quarterly Business Reviews (QBRs) for assigned accounts with cross-functional teams, translating data into actionable insights and opportunities.
* Collaborate with senior team members to contribute to QBRs on larger, more complex programs.
** What You Bring
*** A creative, capable, agency-experienced professional who takes a wide range of account-level responsibilities in their stride, including defining…
Title: Account Manager
Company: DAC Group
Location: Toronto, Canada
Category: