Overview

Account Manager, Commercial Market Jobs in Dolbeau-Mistassini, Canada at Desjardins

Location: Dolbeau-Mistassini

Responsibilities

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial sector, with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses in-depth technical and business skills to represent, negotiate and engage companies as part of strategic agreements of great importance to the centre’s business.

He or she ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. He or she also acts as a leader and influencer to a variety of parties, sharing expertise with unit members as necessary. The incumbent initiates, develops and maintains personalized business relationships with current and potential clients to promote and sell the products and services offered by Desjardins.

  • Act as an account manager by serving as a key intermediary between the business centre and members and clients, ensuring proper usage and satisfaction with the products and services offered and recommending potential solutions for sources of dissatisfaction.
  • Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering, negotiating applicable conditions.
  • Recommend strategies and solutions to achieve the centre’s objectives such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
  • Use intelligence to identify opportunities for business development that will increase the competitiveness of products and services offered.
  • Execute various promotional activities as part of the centre’s business operations, participate in targeted public‑relations activities and actively engage in the business community.
  • Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, when needed, refer them to the right person to meet their needs.
  • Adhere to all policies, practices and standards in effect, and the various laws governing the distribution of financial products and services, providing sound and prudent risk management for all portfolios under responsibility.

Qualifications

  • Bachelor’s degree in a related field.
  • Minimum of eight years of relevant experience (other combinations of qualifications and experience may be considered).
  • Knowledge of French.
  • Knowledge of latest financial, economic, policy and legislative developments.
  • Ability to perform analyses of the market and the business centre’s external environment.
  • Ability to perform financial analysis.
  • Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets.
  • Knowledge of loan and guarantee contracts.
  • Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and competitors.
  • Knowledge of financing and credit management practices related to businesses.
  • Knowledge of policies, legislation and standards governing the products and services offered by the business centre.
  • Knowledge of business credit authorization, monitoring, collection and recovery practices.
  • Knowledge of Desjardins business processes.
  • Understanding of the referral process.
  • Familiarity with government business assistance programs.
  • Networking skills.
  • Strong sales skills.
  • Knowledge of service standards.
  • Understanding of cooperative and cooperative network values, rules and operations.

Benefits

  • Competitive salary and annual bonus.
  • 4 weeks of flexible vacation starting in the first year.
  • Defined benefit pension plan that provides predictable, stable income throughout retirement.
  • Group insurance including telemedicine.
  • Reimbursement of health and wellness expenses and telework equipment.
  • Benefits apply based on eligibility criteria.

EEO Statement

At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. Our teams should reflect the diversity of the members, clients and communities we serve.

Job

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Member/client sales and service (FG)

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Title: Account Manager, Commercial Market

Company: Desjardins

Location: Dolbeau-Mistassini, Canada

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