Overview
Administrateur.trice des régimes d’avantages sociaux; UBA), AdminAdvantage Jobs in southwestern ontario, Canada at Company 1 – The Manufacturers Life Insurance Company
Position: Administrateur.trice des régimes d’avantages sociaux (UBA), Admin Advantage
Location: southwestern ontario
Overview
The Admin Advantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.
If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!
Admin Advantage Administration is looking for an Update Benefits Administrator to join our team. The successful candidate will manage client and plan member requests related to eligibility processes and will collaborate with other Manulife teams inside and outside of Admin Advantage, focusing on the customer through all processes.
Responsibilities
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Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member updates through benefits administration software.
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Understand the impact on eligibility related to Payroll/Pre-Authorized Debit processing.
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Process all member-related eligibility requests daily.
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Manage the client inbox items submitted by employers and provide follow-up within the set Service Level Agreement.
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Administer all member eligibility processes in accordance with the client specific Admin guide.
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Be the subject matter expert for the client plans for which you have accountability.
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Provide accurate and thorough answers to client requests and questions.
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Partner with Call Centre Representatives and other Group Benefits resources to resolve issues and process requests.
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Raise any issues and administration incidents to leadership.
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Update all tasks in the Project Management tool daily and accurately as instructed.
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Triage and assign work to team members as needed.
Required Qualifications
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The customer service profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills, and experience in this line of work with a clear track record of success in delivering excellent service in a fast-paced, professional environment.
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You have excellent knowledge of MS applications & communication tools.
Preferred Qualifications
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You recognize the need to continue to learn and invest in your own development.
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You never lose sight of the customer and put the customer at the center of everything you do.
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You have top-notch communication skills and can convey complex ideas clearly.
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You learn quickly and adapt to new ideas, concepts, technologies, and tools.
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You build positive relationships and demonstrate an approachable style.
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You demonstrate accountable behaviors, take initiative and ownership.
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You adapt to change and can embrace it.
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You manage competing priorities effectively.
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You maintain composure during challenging times or interactions.
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You drive solution progress forward even with incomplete information.
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You are a capable problem-solver using sound judgment to drive results and solve customer problems.
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You look for opportunities to improve processes for the team and for Manulife.
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You know how to build successful relationships with coworkers near and far.
About Manulife and Equal Opportunity
Manulife Financial Corporation is a leading international financial services provider. Manulife/John Hancock is an Equal Opportunity Employer. We embrace diversity and foster an inclusive work environment. We are committed to fair recruitment and employment practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other legally protected status.
If you require a reasonable accommodation during the application process, a Human Resources representative will assist you. For accommodation requests, please contact us.
Location:
Waterloo, Ontario;
Working Arrangement:
Hybrid.
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Title: Administrateur.trice des régimes d’avantages sociaux; UBA), AdminAdvantage
Company: Company 1 – The Manufacturers Life Insurance Company
Location: southwestern ontario, Canada
Category: