Overview
Bilingual Technical Support Agent Jobs in Trois-Rivières, Canada at Jobtailor
Location: Trois-Rivières
Provide exceptional customer support as a Bilingual Technical Support Agent. Engage with clients courteously and effectively resolve their software issues while ensuring a seamless experience.
In this role, you will draw on your college diploma to address customer inquiries and guide them through our software solutions. Your ability to actively listen and empathize with clients will be crucial in resolving their issues efficiently and professionally.
Key Responsibilities:
• Respond courteously to customer inquiries
• Guide users through software functionalities
• Listen actively to customer needs
• Resolve technical issues swiftly
• Follow up rigorously on client requests
Requirements:
• College diploma or relevant training
• Bilingual to support diverse clients
• Experience in B2B customer service
• Comfortable dealing with technology
• Familiarity with SaaS or CRM tools is a plus
Leverage your technical expertise and customer-focused approach to enhance client interactions and build relationships.
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Title: Bilingual Technical Support Agent
Company: Jobtailor
Location: Trois-Rivières, Canada
Category: