Overview
Billing Team Lead Jobs in Vancouver, Canada at DWF
Billing Team Lead Responsibilities
- Lead, coach, and support Billing team members, including oversight of national eBilling operations
- Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices
- Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, Counsel Link, Counsel Go)
- Track, analyse, and reduce invoice rejections by identifying root causes and implementing corrective actions
- Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership
- Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution
- Respond promptly to client and internal billing inquiries, maintaining a high standard of service
- Maintain billing records, file lists, and track items such as missing budgets and file closures
- Monitor and follow up on outstanding invoices in collaboration with Collections
- Support the team during peak periods and coordinate with Accounting to resolve billing issues
- Prepare client reports and support ad‑hoc requests as required
- Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency
Qualifications
- 5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience
- Strong knowledge of eBilling systems and platforms (e.g., Legal Tracker, Passport, TyMetrix, Counsel Link)
- Experience working with LEDES files and manual submissions
- Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms
- Excellent communication and interpersonal skills, with the ability to build strong working relationships
- High attention to detail with strong organisational and analytical skills
- Proven problem‑solving and critical thinking capabilities
- Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment
- Strong client service orientation with a collaborative, team‑focused approach
- Proficiency in Microsoft Office Suite, particularly Excel
Benefits
The salary range for this position is $70,000 – $85,000 per annum, dependent on experience.
Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays and more.
Diversity & Inclusivity
Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact our clients and the communities in which we live and work. At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to reach their full potential.
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Title: Billing Team Lead
Company: DWF
Location: Vancouver, Canada
Category: