Overview
Business Analyst Jobs in Ontario, Canada at Experis
Senior Business Analyst – Data & Customer Migration Programs
Overview
Our client is seeking a Senior Business Analyst to support large-scale customer migration and business transformation initiatives. This role will focus on managing complex data requirements, developing reporting frameworks, and partnering with cross-functional teams to ensure successful customer transitions from legacy products and services to modern technology platforms.
The successful candidate will play a key role in integrating data from multiple sources, improving reporting capabilities, driving process improvements, and delivering business insights that support strategic decision-making.
Key Responsibilities
- Gather, document, and manage program data, reporting, and analytics requirements.
- Develop and maintain data roadmaps aligned with business priorities and technology initiatives.
- Partner with Business Intelligence, Product, Network, Operations, and Data Management teams to enhance data quality, reporting accuracy, and program visibility.
- Analyze and integrate large datasets from multiple systems to create actionable reporting and performance metrics.
- Design, develop, and maintain dashboards and reporting solutions using tools such as Google Looker, Tableau, or similar BI platforms.
- Perform data validation, testing, and quality assurance activities to ensure reporting integrity.
- Troubleshoot reporting issues and manage escalations related to data accuracy, reporting tools, and business processes.
- Create and maintain documentation, procedures, and best practices to improve operational efficiency and scalability.
- Provide insights and recommendations based on program performance, customer trends, and business outcomes.
- Collaborate with stakeholders to support strategic initiatives and improve customer migration experiences.
- Mentor junior team members on reporting, analytics, and data management best practices.
Required Qualifications
- University degree or college diploma in Computer Science, Business, Commerce, Information Systems, or a related field.
- Experience working as a Business Analyst, Data Analyst, or Reporting Analyst in large enterprise environments.
- Strong experience gathering business requirements and translating them into reporting and analytics solutions.
- Advanced data analysis skills with the ability to work across multiple source systems.
- Experience with Google Cloud Platform (GCP) and business intelligence tools such as Looker, Tableau, Power BI, or similar platforms.
- Strong understanding of data quality, testing methodologies, and reporting validation processes.
- Experience working with cross-functional teams including Product, Operations, Technology, and Business Intelligence groups.
- Excellent communication and stakeholder management skills, with the ability to present complex data in a clear and meaningful way.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience supporting customer migration, transformation, modernization, or technology transition programs.
- Knowledge of telecommunications, network technologies, or large customer base management initiatives.
- Experience building KPI dashboards, reporting frameworks, and performance measurement programs.
- Familiarity with SQL, cloud-based analytics environments, and enterprise reporting tools.
- Experience mentoring team members and contributing to process improvement initiatives.
Key Competencies
- Data Analysis & Reporting
- Business Analysis
- Stakeholder Management
- Process Improvement
- Data Quality & Governance
- Problem Solving
- Business Intelligence & Visualization
- Cross-Functional Collaboration
- Customer Migration Programs
- Strategic Planning & Execution
Contract Type: Contract / Consulting Opportunity
Industry: Telecommunications / Technology
Seniority Level: Senior Business Analyst / Senior Data Analyst Hybrid Role
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Title: Business Analyst
Company: Experis
Location: Ontario, Canada