Overview
CCTS Investigator in Complaint Resolution Jobs in Ottawa, Canada at Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Elevate your career as an Investigator at the Commission for Complaints for Telecom-television Services (CCTS), focusing on the telecommunications industry. This full-time role emphasizes complaint resolution through detailed analysis.
As an Investigator, you will handle complex, unresolved consumer complaints.
Your role will require thorough investigations and analytical skills to evaluate service provider compliance and develop sound recommendations. By utilizing your attention to detail and communication proficiency, you will ensure clarity and fairness during the resolution process.
Key Responsibilities:
• Dive into unresolved complaints for thorough analysis
• Examine service provider compliance with obligations
• Consult contracts and terms of service for investigations
• Compile and communicate findings effectively
• Collaborate in a team to address complex consumer issues
Requirements:
• Minimum of 3 years’ investigative experience
• At least 3 years in complaint management
• Relevant college diploma or equivalent experience
• Bilingual in French and English preferred
• Intermediate to advanced Microsoft Office skills
Harness your skills in analysis and problem-solving at CCTS to promote fairness in telecommunications.
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Title: CCTS Investigator in Complaint Resolution
Company: Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Location: Ottawa, Canada
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