Overview
Clinical Quality Assurance Specialist Jobs in Canada at AGS Rehab Solutions Inc.
Company Description
AGS Rehab Solutions Inc. is a recognized leader in assessment, disability management and vocational solutions. Headquartered in Mississauga, Ontario, we provide services nationwide.
We are committed to fostering a supportive, collaborative, and rewarding workplace where employees can grow and thrive. AGS has been recognized with the Canada Awards for Excellence – Gold (Mental Health at Work®) and named a Canada’s Healthy Workplace Month Great Employer for seven consecutive years (2019–2025).
As a Certified Women Business Enterprise (WBE), we are proud to champion equity, diversity, and inclusion, and to support women-led initiatives.
Our Core Values
- Quality & Excellence: Commitment to delivering the highest standards
- Customer-Centricity: Creating positive, responsive client experiences
- Accessible & Supportive: Fostering a safe and inclusive environment
- Respect & Integrity: Acting with honesty, transparency, and professionalism
Role Description
Reporting to the Senior Vice President & Managing Director, Assessment Division, the Clinical Quality Assurance Specialist plays a key role in ensuring the delivery of high-quality assessment services to our clients, including auto and disability insurers, employers, law firms, and government agencies across Canada.
In this role, you will be responsible for reviewing and ensuring the accuracy, completeness, and quality of assessment reports, while ensuring compliance with applicable insurance legislation, policies, and regulatory guidelines. Success in this role requires strong attention to detail, deep knowledge of the IME (Independent Medical Examination) space, and the ability to work efficiently within tight timelines.
About You
You are a detail-oriented and highly organized professional with a strong background in clinical quality assurance within the IME space. You take pride in delivering accurate, high-quality work and thrive in a fast-paced, collaborative environment.
You bring a client-focused mindset, excellent communication skills, and the ability to manage competing priorities while meeting tight deadlines. You are analytical, solutions-oriented, and committed to continuous improvement.
You also embody the following behaviours:
- Achieving: Driven to learn, grow, and excel
- Accountability: Take ownership and follow through on commitments
- Authenticity: Foster respectful, genuine interactions
- Awareness: Balance logic and intuition in decision-making
- Appreciation: Recognize and build on positive contributions
Key Responsibilities
- Review and proofread medical, psychological, functional, and vocational reports for:
- Accuracy and completeness
- Consistency and clarity
- Spelling, grammar, and formatting
- Alignment with referral scope and assessor mandate
- Ensure compliance with applicable insurance legislation, including SABS
- Maintain high quality standards while meeting strict turnaround timelines
- Collaborate with internal teams and external stakeholders, including adjusters, assessors, employers, and legal representatives
- Support continuous improvement in quality assurance processes
Qualifications & Experience
- Post-secondary diploma or degree in Health Sciences or a related field
- Minimum of 5 years’ experience in the IME/assessment industry
- Strong knowledge of insurance legislation and regulatory guidelines (SABS required)
- Advanced knowledge of medical terminology and report editing/transcription
- Proficiency with:
- Microsoft Office (Word, Excel, Outlook, SharePoint)
- Adobe Acrobat
- Platforms such as SmartSimple and eClaims/SecureDocs
- Experience with catastrophic impairment assessments and AMA Guides is an asset
- Excellent written and verbal communication skills
Why Join AGS?
- Collaborative and supportive team culture
- Commitment to employee well-being and professional growth
- Opportunity to work with a recognized industry leader
Other Details
- This is a fully remote position; however, occasional in-person meetings will take place at our Mississauga office. Candidates must be able to travel to the GTA as needed.
- Successful candidate must be comfortable working in a home office environment.
- Successful candidate will be required to undergo a criminal record check.
- Compensation will reflect the skills and experience of the successful candidate.
AGS is an Equal Opportunity Employer
AGS Rehab Solutions Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel valued and respected. Accommodations are available upon request throughout the recruitment process.
Title: Clinical Quality Assurance Specialist
Company: AGS Rehab Solutions Inc.
Location: Canada