Overview
Customer Care Representative Jobs in Toronto, Canada at Primerica
Key Responsibilities
- New Client Acquisition
:
Proactively identify and engage potential clients through referrals, networking, and outreach, presenting Primerica’s services to bring in new business. - Customer Support
:
Respond to customer inquiries via phone, email, and in-person, providing assistance with financial products, account management, and service requests. - Account Management
:
Assist clients with managing their financial accounts, including account updates, product applications, and status inquiries. - Problem Solving
:
Address customer concerns promptly, investigating and resolving issues such as payment discrepancies, transaction errors, and account changes.
Qualifications
- Education: High school diploma or equivalent required;
Bachelor’s degree in finance, business, or a related field preferred. - Experience: Prior customer service experience in financial services, insurance, or banking is an asset.
- Work Eligibility in Canada: Must be able to work in Canada, with a valid SIN; if not a citizen or permanent resident, a valid permit is required.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem‑solving skills with a high level of attention to detail.
- Familiarity with financial products and services is a plus.
- Proficiency in CRM systems and Microsoft Office applications.
- Attributes:
- Empathy and a customer‑first mindset.
- Strong organizational and time‑management skills.
- Ability to handle sensitive financial information with confidentiality and professionalism.
- An attitude of willingness to learn and grow.
Benefits
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Ongoing training and development in financial services and customer relations.
Compensation
- Compensation will be discussed during a face‑to‑face meeting, based on an assessment of your qualifications and experience.
#J-18808-Ljbffr
Title: Customer Care Representative
Company: Primerica
Location: Toronto, Canada
Category: