Overview
Customer Experience Associate Jobs in Kamloops, Canada at The Toronto-Dominion Bank (Canada)
Position Details
Location: Kamloops, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay: $22.00 – $27.21 CAD
Overview
As a Customer Experience Associate at TD Canada Trust, you will provide excellent customer service by executing a broad range of financial transactions and advising customers on banking solutions. Your role supports a positive customer experience and promotes TD’s commitment to being client‑focused and inclusive.
Responsibilities
- Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures and regulatory requirements.
- Assess customer needs to recommend suitable banking solutions while maintaining discretion with confidential matters.
- Respond to and resolve customer concerns using established procedures, escalating non‑standard issues as needed.
- Achieve assigned business objectives by promoting banking solutions and completing processes accurately and timely.
- Build personal connections with customers to communicate banking solutions and processes clearly.
- Contribute to a positive, diverse and equitable workplace by promoting team effectiveness and engaging in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping all team members informed about routine activities.
- Deliver quality customer experiences and recommend operational improvements to achieve excellence.
Qualifications
- High School diploma or equivalent, plus at least 1 year of relevant experience.
- Undergraduate degree or equivalent preferred.
- Strong administrative, organizational, planning and time‑management skills for a fast‑paced environment.
- Proficiency with MS Office (Word, Excel, Outlook) and Internet applications.
- Proactive initiative, accuracy, attention to detail, and ability to manage multiple priorities.
- Excellent interpersonal communication skills, both verbal and written, with the ability to connect calmly and courteously with diverse stakeholders.
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Title: Customer Experience Associate
Company: The Toronto-Dominion Bank (Canada)
Location: Kamloops, Canada
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