Overview
Customer Service Representative Jobs in Canada at Emma of Torre.ai
I’m helping Global Solutions, Inc. find a top candidate to join their team full-time for the role of Customer Service Representative.
You'll elevate customer satisfaction and lead a team in a commitment to craftsmanship and service.
Compensation:
USD 48K – 70K/year
Location:
Remote: Canada
Mission of Global Solutions, Inc.:
"Global Solutions, Inc. is committed to providing innovative solutions to meet our customers’ needs. We work with you to design, select materials and secure building permits where needed. We use only quality materials and a talented crew that takes both PRIDE and SKILL to your project. "
What makes you a strong candidate:
- You are proficient in Ticketing systems, Help desk software, Candidate relationship management (CRM).
- English – Conversational
Responsibilities and more:
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels.
– Acknowledging and resolving customer complaints.
– Knowing our products inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Managing a team of junior customer service representatives.
– Ensuring customer satisfaction and providing professional customer support.
Requirements:
– High school diploma, general education degree, or equivalent.
– Ability to stay calm when customers are stressed or upset.
– Comfortable using computers.
– Experience working with customer support.
Title: Customer Service Representative
Company: Emma of Torre.ai
Location: Canada