Overview
DataVoice Technical Support Specialist Jobs in Dundalk, Canada at MediSolution
Location: Dundalk
Join Data Voice as a Technical Support Specialist. Provide exceptional remote support for customers through troubleshooting and document management while deepening your technical knowledge.
As a remote Analyst, your main goal is to assist customers with software and application support while ensuring smooth operational experiences. Your ability to document processes and follow support protocols will play a vital role in delivering consistently high-quality service. Communicate effectively with customers to maintain clarity throughout the support process.
Key Responsibilities:
• Assist customers with technical and software issues
• Document support activities and resolutions in the ticketing system
• Monitor ticket progress and follow up as needed
• Escalate complex issues to senior team members
• Collaborate with internal teams for effective resolution
Requirements:
• Associate’s degree or relevant IT experience
• Minimum 1 year in technical support/ customer service
• Strong attention to detail in documentation
• Comfortable learning new software systems
• Experience in enterprise application support is a plus
Leverage your technical curiosity and problem-solving skills to support Data Voice’s valued customers.
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Title: DataVoice Technical Support Specialist
Company: MediSolution
Location: Dundalk, Canada
Category: