Overview
Dockside Host Jobs in Tweed, Canada at grandharbourmarina
Location: Tweed
Now Hiring Seasonal Full Time & Part Time Positions ABOUT GRAND HARBOUR MARINA
Grand Harbour Marina is a premier waterfront destination located in Lagoon City, Brechin, Ontario — on the beautiful east shore of Lake Simcoe. Under new ownership and management, we are transforming this iconic marina community into a destination defined by elevated service, exceptional amenities, and a genuine passion for life on the water.
At Grand Harbour, we believe the boating experience begins the moment a vessel approaches the dock. Our Dockside Hosts are the living embodiment of that belief — present, proactive, warm, and ready to make every arrival feel like a welcome homecoming and every stay an experience worth talking about.
THE ROLE
As a Dockside Host at Grand Harbour Marina, you are the primary face of hospitality on the water. You’ll be out on the docks and across the property — greeting arriving boaters, handling lines, coordinating dockside deliveries, assisting members with recreational activities, tending to community gathering spaces, managing boat ramp traffic, and ensuring every guest interaction reflects the Grand Harbour standard of excellence.
This is a dynamic, physical, outdoor role that demands equal parts energy, warmth, and initiative. The ideal Dockside Host doesn’t wait to be asked — they anticipate, they act, and they leave every guest feeling genuinely cared for. No prior marine experience is required; we’re looking for the right person and will provide full training.
KEY RESPONSIBILITIES Docking Assistance & Vessel Arrival
- Monitor the marina approach and docks for arriving vessels and proactively move to assist before boaters need to ask
- Respond promptly to all radio and in‑person hailing requests from boaters seeking docking assistance
- Handle bow and stern lines, spring lines, and fenders with skill and care to ensure safe and damage‑free berthing for all vessel types and sizes
- Guide skippers on approach with clear, calm hand signals and verbal direction, particularly in tight or high‑traffic docking situations
- Assist boaters with departure procedures including line handling, fender management, and push‑off when required
- Welcome arriving guests warmly, provide a brief orientation to the marina, and connect them with the services and amenities most relevant to their needs
- Maintain awareness of slip assignments and communicate with the Harbour Shop Host or Harbour Master on vessel arrivals and berth availability
- Coordinate and execute dockside deliveries of ice, beverages, snacks, provisions, and shop merchandise to vessels at berth
- Receive delivery requests from the Harbour Shop and fulfill them promptly, accurately, and with a guest‑first presentation
- Carry, transport, and load delivered items to the dock safely — including ice bags, boxes, and heavier provisions — with attention to vessel safety and dock cleanliness
- Confirm delivery with the guest and process or relay any associated charges to the Harbour Shop for POS entry
- Anticipate provisioning needs of arriving or staying guests and proactively suggest available shop offerings
Guest Experience & Member Services
- Serve as a knowledgeable, enthusiastic ambassador for everything Grand Harbour Marina has to offer — services, amenities, programs, and the surrounding Lagoon City community
- Assist marina members and guests with recreational activities including kayak and paddleboard rentals, fishing assistance, swimming area oversight, and other on‑water leisure offerings
- Support the coordination of member events, social gatherings, and marina programming as directed by management
- Check in regularly with guests during their stay to ensure their needs are being met and their experience is exceeding expectations
- Handle guest questions, requests, and concerns with professionalism, patience, and genuine care — escalating to the Harbour Master when required
- Maintain a warm, approachable, and proactive presence throughout the property at all times
Community Gathering Areas & Property Presentation
- Take ownership of all dockside and waterfront common areas — including picnic areas, fire pits, lounges, and outdoor gathering spaces — ensuring they are clean, set…
Title: Dockside Host
Company: grandharbourmarina
Location: Tweed, Canada
Category: