Overview
Electronic Payment Processing Officer, Senior Jobs in Toronto, Canada at Scotiabank
Position: Electronic Payment Processing Officer, Senior Role
Step into a Senior Electronic Payment Processing Officer position with Scotia in Scarborough, Ontario. Your expertise will ensure timely and accurate electronic payments for corporate and commercial clients.
In this vital role, you will handle processing files and customer inquiries while assisting in the training and coaching of fellow team members. Maintaining high standards of service and compliance is crucial, along with the ability to analyze and escalate issues effectively.
Key Responsibilities:
• Process files, recalls, and traces for electronic payments
• Escalate complex issues and customer concerns as needed
• Assist in training and mentoring new team members
• Maintain accuracy in documentation and ISO compliance
• Engage with customers to ensure satisfaction and follow-up
Requirements:
• Excellent communication and problem-solving abilities
• In-depth knowledge of Scotia’s electronic payment systems
• Capacity to work independently on critical tasks
• Initiative to recommend improvements in processes
• Strong customer service focus and flexibility
Play a key role in enhancing Scotia’s electronic payment processes and customer service standards.
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Title: Electronic Payment Processing Officer, Senior
Company: Scotiabank
Location: Toronto, Canada
Category: