Overview
Guest Service Agent at Sandman Hotel Jobs in Kamloops, Canada at Sandman Hotel Group
Become the face of excellence at Sandman Hotel Group as a Guest Service Agent. Provide exceptional customer service while checking guests in and out, resolving inquiries, and ensuring a welcoming environment.
In this key role, your expertise will shine as you deliver outstanding service to our guests. The ideal candidate possesses strong people management skills and a solid foundation in front desk operations. You will directly impact guest satisfaction through effective communication and conflict resolution, setting the stage for memorable experiences.
Key Responsibilities:
• Welcome and assist guests during check-in and check-out
• Handle inquiries over phone, email, and in person
• Book reservations and compute bills accurately
• Maintain a tidy front desk and assist with wake-up calls
• Report any security issues to management
Requirements:
• Hotel management training or apprenticeship preferred
• Minimum 1 year experience as a Hotel Front Desk Clerk
• Strong knowledge of Opera/Opera Cloud
• Excellent time management and adaptability skills
• Proficiency in conflict resolution and communication
Elevate guest experiences through exceptional service and foster a welcoming atmosphere at Sandman Hotel Group.
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Title: Guest Service Agent at Sandman Hotel
Company: Sandman Hotel Group
Location: Kamloops, Canada
Category: