IT System & Cloud Operations Analyst Jobs in Ottawa, Canada at CaRMS
IT Systems & Cloud Operations Analyst
The Opportunity:
The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a proactive, hands-on IT Systems and Cloud Operations Analyst to support a hybrid IT environment spanning end-user support, infrastructure, cloud services, networking, and cybersecurity.
This role is ideal for an early-career professional who is eager to broaden technical exposure while taking ownership of systems and contributing to continuous improvement. The role blends user support with infrastructure and security operations in a fast-paced environment.
This is a full-time contract (1-year), hybrid position. The successful candidate must be based in Ottawa and available for occasional on-site work.
Role Requirements:
Bachelor’s degree in technology, management, or a related discipline.
3+ years of experience in IT support, systems administration, or IT operations.
Hands-on experience supporting:
Windows and Mac OS environments Microsoft 365 (Exchange, Teams, SharePoint, Entra )
Experience with identity and access management (Entra /or Okta).
Experience with Active Directory or hybrid identity environments.
Experience managing virtual machines (provisioning, patching, lifecycle management).
Experience supporting VPN and remote access technologies.
Foundational networking knowledge (DNS, DHCP, TCP/IP, VLANs).
Understanding of cybersecurity fundamentals (MFA, patching, endpoint protection, least privilege).
Basic scripting ability (Power Shell or similar).
Experience working in hybrid environments (on premises + cloud).
Demonstrated ability to independently troubleshoot and resolve technical issues.
Experience with task/project management tools (e.g., Asana, Jira).
Preferred Requirements:
Experience with VMware vSphere (clustered environments).
Exposure to AWS services (EC2, S3, IAM, VPC).
Experience with endpoint management tools (e.g., Ninja One).
Familiarity with monitoring tools (e.g., Datadog).
Exposure to Check Point security tools (Harmony, firewalls).
Basic awareness of F5 load balancing.
Experience with version control tools (e.g., Git Hub).
Experience with backup and disaster recovery solutions.
Experience with security tooling (EDR, SIEM, vulnerability scanning).
Familiarity with security or compliance frameworks (e.g., NIST, CIS).
ITIL or service management experience.
AWS certification (Cloud Practitioner or Associate).
Role and responsibilities:
Deliver Tier 1–2 support across Windows, Mac OS, and Microsoft 365 (Exchange, Teams, SharePoint, Entra ).
Administer identity and access systems (Entra , Okta), including SSO, MFA, and user lifecycle management.
Support VPN and secure remote access solutions.
Maintain Active Directory, Windows servers, and hybrid identity environments.
Provision and manage virtual machines and virtualization platforms (VMware vSphere).
Support core networking functions (DNS, DHCP, TCP/IP, VLANs).
Assist with cybersecurity operations including endpoint protection, patching, and vulnerability management.
Support AWS environments (EC2, S3, IAM, VPC) and system monitoring.
Manage service requests, tasks, and small initiatives using tools such as Asana or Jira.
Develop and maintain documentation for systems, configurations, and processes while contributing to continuous improvement initiatives.
Support backup and disaster recovery processes.
Other duties as assigned.
Core Competencies:
Demonstrated ownership of tasks or systems, including proactively identifying and resolving issues.
Experience coordinating tasks or small projects, including prioritization and time management.
Ability to work effectively in fast-paced or remote-first environments.
Demonstrated ability to collaborate across teams and support shared initiatives.
Strong problem-solving skills with the ability to adapt to changing priorities.
What we offer:
CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan. The salary range for this position is…
Title: IT System & Cloud Operations Analyst
Company: CaRMS
Location: Ottawa, Canada
Category:
