Overview
IT User Services Support Analyst Jobs in Richmond Hill, Canada at Metrolinx
Position: IT User Services Support Analyst Role
Drive IT excellence with Metrolinx as an IT User Services Support Analyst focused on desktop configuration and incident management. Join a team that values technology and user satisfaction.
In the role of IT User Services Support Analyst at Metrolinx, you’ll be instrumental in supporting GO Transit’s end users. You will be responsible for deploying desktop systems, resolving IT issues, and providing technical support for software and hardware in a fast-paced environment. Your contribution will help maintain smooth operations and user productivity within the organization.
Key Responsibilities:
• Deploy and maintain desktop and laptop systems
• Address and resolve technical issues efficiently
• Prepare Request for Change forms for system modifications
• Conduct diagnostic procedures on desktop systems
• Communicate the status of escalated incidents effectively
Requirements:
• Strong understanding of desktop technologies
• Minimum three years of relevant experience
• ITIL Foundations certification is a plus
• Familiarity with Service Desk applications
• Strong customer service orientation
Contribute to a cohesive IT support system as an IT User Services Support Analyst with Metrolinx.
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Title: IT User Services Support Analyst
Company: Metrolinx
Location: Richmond Hill, Canada
Category: