Overview
Langara Global Assistant Jobs in Vancouver, Canada at Langara College
Langara Global Assistant
Langara Global Assistant is a temporary (fixed term) position located in Vancouver, B.C. The assistant will serve as the first point of contact for Langara Global students and will support a wide range of international student services.
Job Summary
Reporting to the Senior International Student Coordinator, the assistant will provide service to and handle inquiries from potential and current international and domestic students, agents, staff, and guests, manage front desk operations, and support Langara Global student engagement activities and events.
Key Responsibilities
- Provides information and support to students and educational agents.
- Receives and responds to general inquiries from prospective, new and continuing domestic and international students as well as agents.
- Screens inquiries and refers non‑routine and/or complex inquiries to other Langara Global staff.
- Provides general information as required to current and prospective students on academic and student engagement programs and academic designations offered at Langara.
- Assists international students with Canadian immigration‑related matters, medical insurance, academic support, registration issues, and other unique situations.
- Provides policy and procedural guidance on issues such as academic probation, refunds, registration, withdrawals, etc.
- Collects student documents, reviews for accuracy, and if necessary, refers students to appropriate Global staff or other Langara College department.
- Assists students with navigating and using the Internet, my Langara, the Student Information System (SIS), Brightspace, College website and various community resource websites.
- As the initial student contact, resolves non‑routine inquiries through available resources.
- Maintains current knowledge of Langara and IRCC policies and procedures, as they pertain to international students and collaborates with other departments to provide required support and information to students especially international students.
- Used Banner and CRM (REACH) to access confidential information to provide student with the required support and service.
- Provides official letters to the students.
- Applies and adheres to College policies, procedures and processes and standards when issuing any official letters.
- Under the direction of the Manager, International Student Services, prepares and issues specialized confirmation letters required by international students for financial purposes, upon request.
- Gathers information, prepares and issues official letters for International Students to be used for immigration purposes.
- Provides comprehensive administrative support to the Langara Global Department by facilitating day‑to‑day operations, coordinating information flow, supporting students and staff, and maintaining office efficiency.
- Manage reception duties and clerical tasks for Langara Global.
- Handle mail processing, courier services and document forwarding for the department.
- Performs data entry such as, but not limited to, team schedules, calendar updates, and survey responses.
- Coordinate office supplies and oversees maintenance of office equipment and the cleanliness of the office.
- Provides translation services in support of departmental activities as needed. These may include but is not limited to written translations, or oral translation for potential international students, staff and international guests.
- Assesses the nature of students’ requests and forwards students to the appropriate team.
- Ensures availability of departmental brochures for distribution.
- Maintains accurate records related to grocery food cards being distributed by the International Student Services team to students in financial need.
- Upon request, resets students’ Student Information System passwords and communicate with Langara Global colleagues regarding the resets.
- Leads the Science Overrides process once every semester.
- Under the direction of the Manager, International Student Services, provides training to colleagues as needed.
- Assist with the Langara Global Student Ambassador Program.
- Support hiring, training, and end‑of‑semester evaluation of Langara Global Student Ambassadors.
- Provides support…
Title: Langara Global Assistant
Company: Langara College
Location: Vancouver, Canada
Category: