Manager, Interdisciplinary Primary Care and Quality

Overview

Manager, Interdisciplinary Primary Care and Quality Jobs in Oakville, Ontario, Canada at Support House

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing, primary care, community outreach, peer support and building system capacity.

Diversity, Equity, and Inclusion

Support House is committed to leveraging the diverse backgrounds, experiences, and perspectives of our employees in order to provide services to the diverse communities we serve and encourages applications from all qualified candidates.

The main purpose of this position

The Manager, Interdisciplinary Primary Care is a senior operational leadership role responsible for the oversight, performance, and continuous improvement of interdisciplinary primary care services.

The Manager ensures high-quality, client-directed, trauma-informed, and harm reduction–based care for individuals experiencing multiple barriers to health access, including homelessness, housing instability, mental health and substance use concerns, and justice involvement.

This role has a strong focus on Quality Improvement (QI), operational excellence, workforce development, and alignment with clinical priorities, organizational strategy, and Ontario Health Team expectations. The Manager has a direct impact on service quality, client outcomes, staff experience, and the successful integration of interdisciplinary primary care within the broader health system.

Responsibilities

Operational & Team Leadership

• Provide operational leadership, oversight, and coordination of interdisciplinary primary care services.
• Translate strategic and clinical direction from the Director into effective day-to-day operations.
• Exercise decision-making authority related to staffing, service delivery, and operational priorities within established organizational and clinical frameworks.
• Directly supervise assigned staff, including recruitment, onboarding, training, scheduling, performance management, coaching, and professional development.
• Foster a collaborative, accountable, and psychologically safe team culture grounded in trauma-informed, harm reduction, anti-oppressive, and client-directed practice.
• Ensure appropriate staffing models, role clarity, and workload distribution to support sustainable care delivery.
• Coordinate and oversee the ordering and availability of supplies, equipment, and operational resources required to support interdisciplinary primary care services.
• Lead regular team meetings, care coordination discussions, and case review processes.
• Participate in Manager On-Call or escalation processes as required.

Quality Improvement & Practice Excellence

• Lead and champion continuous QI across the IPCT using evidence-informed and data-driven approaches.
• Ensure high-quality programs and services through a continuous quality improvement and evaluation approach.
• Monitor service delivery, clinical workflows, and outcomes to identify gaps, risks, and opportunities for improvement.
• Lead and implement QI initiatives aligned with organizational priorities, Ontario Health requirements, and best practices in primary care.
• Oversee audits, incident reviews, and quality assurance activities, ensuring timely follow-up, accountability, and organizational learning.
• Ensure standardized documentation practices, effective use of Electronic Health Records (EHR), and data integrity.
• Collaborate with the Director on clinical policy development, practice guidelines, and care pathways.
• Promote reflective practice, incorporation of lived and living experience, and continuous service refinement.
• Supervise and evaluate students.

Clinical & Risk Oversight

• Provide guidance and oversight to staff managing complex clinical and psychosocial situations, escalating to the Director as appropriate.
• Ensure compliance with relevant legislation, professional college standards, Accreditation requirements, and organizational policies.
• Oversee risk management processes, including critical incidents, safety planning, and crisis response.
• Promote safe and healthy community-based work practices for staff.
• Maintain a visible leadership presence across both community and clinical settings.

System Integration & Partnership Support

• Ensure alignment and integration of IPCT services with internal programs and organizational priorities.
• Collaborate with the Director to operationalize partnerships with primary care providers, hospitals, mental health and addiction services, housing providers, and community agencies.
• Participate in system tables, committees, and Communities of Practice as delegated.
• Support the development and implementation of coordinated care pathways that improve access, continuity, and attachment to primary care.
• Ensure alignment with Ontario Health Team priorities, integrated care models, and system performance expectations.

Equity, Inclusion & Staff Wellness

• Apply principles of equity, intersectionality, and anti-oppressive practice in leadership and decision-making.
• Promote culturally responsive care and inclusive team practices.
• Support staff wellness through reflective supervision, psychological safety, and sustainable workload practices.
• Encourage professional growth, continuous learning, and leadership development within the team.

Knowledge and skills necessary to be successful in this role

• Post-secondary education and/or a Master’s degree in Public Health, Quality Improvement, or a related field, and/or an equivalent combination of education and experience
• Minimum 5 years of progressive leadership or management experience in community health, primary care, or social services.
• Regulated Health Professional in good standing with a relevant college (e.g., CNO, OCSWSSW) is an asset.
• Demonstrated knowledge, sensitivity, and experience working with individuals facing complex barriers to health access, including homelessness, substance use, and mental health concerns.
• Proven experience leading quality improvement initiatives and using data to drive service improvement.
• Lean Six Sigma is an asset
• Experience leading interdisciplinary teams in complex, community-based environments.
• Strong knowledge of harm reduction, trauma-informed care, Housing First, and peer-informed practice.
• Effective critical thinking, decision making and problem-solving skills within complex and continually changing environments.
• Knowledge of PHIPA, clinical risk management, and regulatory compliance requirements.
• Experience with Accreditation is an asset.
• Strong communication, coaching, and relationship-building skills.
• Experience with Electronic Health Records (EHR) and data-informed decision-making.
• Valid Ontario driver’s license and access to a vehicle.

Working conditions

• Full-time, permanent position.
• Combination of office-based, community-based, and flexible work environments.
• Occasional evening or weekend work may be required.
• Support House prioritizes flexibility, collaboration, and work-life balance.
• Travel across the Halton Region required.

Title: Manager, Interdisciplinary Primary Care and Quality

Company: Support House

Location: Oakville, Ontario, Canada