Overview
Member Service Representative; Part-Time Jobs in Richmond Hill, Canada at DUCA
Position: Member Service Representative (Part-Time 21-25 hrs -18 Month Contract)
Member Service Representative (Part‑Time 21‑25 hrs – 18 Month Contract)
Location:
Richmond Hill, Ontario (9174 Yonge Street, Richmond Hill, ON L4C 7A1).
Employment status : part‑time contract.
Job Purpose & Summary
The Member Service Representative (MSR) provides outstanding service to Members, helping to identify opportunities and deliver solutions with accuracy, timeliness, and efficiency. The MSR acts as the frontline ambassador for DUCA, greeting members, handling transactions, and promoting the full range of products and services.
Branch Hours
Mon – Wed: 9:30 AM – 5:00 PM
Thur: 9:30 AM – 7:00 PM
Fri: 9:30 AM – 5:00 PM
Sat: 9:30 AM – 1:00 PM
Key Accountabilities & Duties
Delight each Member with outstanding service at the front counter and via phone, answering inquiries and striving to increase satisfaction.
Promote DUCA’s services by explaining benefits and features, opening new accounts, and making quality referrals to advisors.
Make outbound awareness and service follow‑up calls; proactively book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and routine transactions.
Identify and fulfill Members’ financial needs, e.g., cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing wires, RRSP and term deposit transactions, and assisting with debit card issuance.
Engage members in dialogue to uncover financial needs and spot opportunities.
Solve Member issues using standard procedures, escalating non‑standard issues when necessary.
Stay current with DUCA products, services, operational, and risk policies.
Participate in local market business development and community involvement opportunities.
Assist with counting large cash deposits.
Complete general office duties, processing and administration.
Occupational Experience & Education Requirements
High School Diploma or equivalent (Undergraduate degree preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
At least two years of experience helping Members or customers in a banking or credit‑union environment (preferred).
Previous sales experience is an asset.
Knowledge, Skills & Attributes
Desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player who demonstrates enthusiasm daily.
Multi‑tasker who organizes and prioritizes work while putting the Member first.
Excellent interpersonal and written communication skills.
Strong attention to detail and decision‑making ability, with friendly and personable service.
Strong administration, organization, planning, and time‑management skills.
Employment Information
Hours per Week: 21–25
Salary: $20.56 – $25.70 per hour; may be eligible for discretionary bonuses.
EEO Statement
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment‑related accommodations will be provided upon request.
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Title: Member Service Representative; Part-Time
Company: DUCA
Location: Richmond Hill, Canada
Category: