Overview
Microsoft Workplace Support Engineer Jobs in Toronto, Canada at Softchoice
Position: Microsoft Workplace Support Engineer – Contract
Elevate your technical expertise with Softchoice as a Microsoft Modern Workplace Support Engineer. This contract role involves providing advanced support for M365 infrastructure services with a focus on incident resolution and service requests.
Join Softchoice’s Managed Services team to tackle complex issues across Microsoft 365 environments, including Exchange Online and Teams.
Your role will be pivotal in independently handling escalated incidents, conducting root cause analyses, and ensuring efficient resolution. Collaborate with various engineering tiers and vendor support to enhance service delivery and client satisfaction.
Key Responsibilities:
• Troubleshoot and resolve incidents in Microsoft 365 environments
• Lead incident resolution and document effective solutions
• Create and manage support cases through Microsoft Support
• Maintain health of client MEM/MDM environments
• Document all troubleshooting steps and results
Requirements:
• 7+ years in technical support focused on Microsoft 365
• Strong problem-solving and troubleshooting skills
• Experience with ITIL best practices
• Microsoft EMS and Power
BI experience required
• On-call availability for after-hours support
Drive impactful solutions in technology support while collaborating with a dedicated team at Softchoice.
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Title: Microsoft Workplace Support Engineer
Company: Softchoice
Location: Toronto, Canada
Category: