Overview
Part-Time Control Centre Operator Jobs in Calgary, Canada at GardaWorld
Join Garda World as a part-time Control Centre Operator in Calgary, Alberta.
Your role will involve vital communication and operational support for agents and branches across Western Canada.
This casual on-call position entails 12-hour rotational shifts with day and night options. You will be responsible for after-hours scheduling and enhancing daily operations, ensuring effective communication between supervisors, clients, and security personnel. Flexibility to work on any day of the week is essential.
Key Responsibilities:
• Handle high volumes of inbound and outbound communications
• Assist in escalations and provide key operational support
• Build relationships and improve customer service
• Maintain oversight of calls through their lifecycle
• Recommend system and process improvements for efficiency
Requirements:
• High school diploma or equivalent
• 1-2 years in customer service roles
• Ability to work under pressure in fast-paced environments
• Experience in call centers is an asset
• Must pass typing test at 50-60 words per minute
Bring your problem-solving skills and customer-focused approach to ensure security operations run smoothly at Garda World.
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Title: Part-Time Control Centre Operator
Company: GardaWorld
Location: Calgary, Canada
Category: