Overview
Part-Time Emergency Response Agent Jobs in Toronto, Canada at VHA
Join VHA Home Health Care as a part-time Emergency Response Team Agent in Toronto, ON. Support urgent inquiries and enhance client care through effective communication and problem-solving skills.
This permanent part-time role focuses on responding to urgent calls from clients, caregivers, and healthcare providers. You will efficiently manage sensitive inquiries, provide database maintenance, and assist with service changes position requires working flexible shifts, ensuring you can help those in need at critical moments.
Key Responsibilities:
• Answer urgent and routine calls from clients and caregivers
• Handle sensitive inquiries while ensuring customer service excellence
• Maintain client database according to established procedures
• Collaborate with leadership to manage call volume effectively
• Assist with administrative tasks on various projects
Requirements:
• Post-secondary education or training with practical experience
• Strong telephone skills and effective communication abilities
• Proven conflict resolution and listening skills
• Detail-oriented and capable of handling multiple priorities
• Familiarity with call center procedures preferred
Bring your customer service skills, effective communication, and problem-solving abilities to VHA’s Emergency Response Team in Toronto.
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Title: Part-Time Emergency Response Agent
Company: VHA
Location: Toronto, Canada
Category: