Overview
Parts Order Specialist Jobs in Dundalk, Canada at Trail Appliances Ltd.
Position: Parts Order Specialist (0526)
Location: Dundalk
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Key Responsibilities
- Parts Ordering & Procurement
- Source and order appliance parts from approved suppliers based on service tickets and technician requests.
- Accurately identify parts using manufacturer catalogs, websites, and schematics.
- Verify parts availability, lead times, and alternatives with vendors to prevent delays.
- Inventory & Fulfillment
- Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds.
- Assist in cycle counts, reconciliations, and returns to maintain inventory integrity.
- Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt.
- Communication & Support
- Respond promptly to internal and external inquiries via phone, email, and ticketing systems.
- Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.
- Collaborate with dispatch and technicians to ensure timely delivery of required parts.
- Systems & Documentation
- Use systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications.
- Maintain detailed and organized documentation for all part orders, returns, and supplier communications.
- Ensure warranty claims and part return procedures are followed as per vendor requirements.
- Perform all other jobs assigned by the supervisor. Service Operations Support
- Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
- Assist with parts staging for technicians’ pickups.
- Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.
To be successful in this role, you should have:
- Preferred 1+ years’ experience in parts coordination, procurement, or a service/logistics environment.
- Strong knowledge of appliances or mechanical parts is an asset.
- Proficiency with inventory/order management systems and manufacturer websites.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Problem-solver with a proactive and adaptable mindset.
- Ability to work independently and as part of a cross-functional team.
Why join Trail:
- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer
Schedule
- Full time (Monday-Friday) with flexibility to assist on Saturday, if needed.
- Shift time: 8:30 am – 5 pm
$23.10 – $23.10 an hour
The Parts Order Specialist is responsible for coordinating the procurement and distribution of appliance parts to support service operations and ensure timely job completion. This role acts as a key liaison between technicians, suppliers, and internal teams, ensuring the accuracy of part selection, order fulfillment, and inventory control. The ideal candidate is detail-oriented, proactive, and customer-focused, with strong technical aptitude and supply chain awareness.
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Title: Parts Order Specialist
Company: Trail Appliances Ltd.
Location: Dundalk, Canada
Category: