Overview
Retail Team Lead – Retail Store Jobs in Woodbridge, Canada at adidas
Position: Retail Team Lead – adidas Retail Store (#2062)
Purpose
Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding the hourly associates in the day-to-day procedures to best drive the store objectives.
Key Responsibilities
- In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.
- Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results and growth of the staff.
- Conduct one‑on‑one and/or small group training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.
- Perform or assist in the completion of all documentation associated with applicants and new hires.
- Assist management staff to display merchandise such as clothes, footwear and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
- Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.
- Originate displays of merchandise or follow suggestions or schedules provided by the store management team.
- Assist with staffing and labor cost control standards and effectively maintain same.
- Attain proficiency with the point of sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Complete any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assist in product flow from stockroom to sales floor on a fill‑in basis.
- Monitor and maintain sales floor fill‑in process.
- Communicate product levels and assortments with management.
- Communicate progress on assigned projects such as floor change‑outs, processing shipments, sales/markdown set‑ups.
- Perform sales, customer service, merchandising within section, special order, cashiering, stock location, and related store upkeep support duties in order to maintain needed staff coverage and to lead by example.
- Direct the performance of store upkeep duties.
- Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
- Ensure the highest level of adidas service is given to each customer.
- Use selling techniques such as add‑on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Use these techniques to train other employees.
- Other duties as assigned by the Store Manager.
Knowledge, Skills, and Abilities
- Must possess and consistently exhibit the competencies relative to the position.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Deal with problems involving several concrete variables in standardized situations.
- Use MS Word, Excel, Outlook, and a point‑of‑sale system.
- Exercise good judgment and decision‑making skills.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Demonstrate excellent verbal and written communication skills.
- Work a varied schedule including weekends, evenings and statutory holidays. Also work overtime hours during peak sales periods such as Thanksgiving, Christmas, Easter, Mother’s Day, Father’s Day, and Back‑to‑School.
- Perform physical tasks: talk or hear, stand or walk, use hands to finger, handle, or feel, reach with hands and arms; occasionally sit, climb, balance, stoop, kneel, crouch, or crawl. Lift and/or move up to 12 kg frequently and up to 34 kg occasionally. Schedule flexibility is mandatory.
Qualifications
Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.
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Title: Retail Team Lead – Retail Store
Company: adidas
Location: Woodbridge, Canada
Category: