Overview
Sales & Service Representative Jobs in Calgary, Canada at W. W. Grainger
Location: CALGARY, AB, T2G 4B2; EDMONTON, AB, T6E 6W4
Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We are dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work‑Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Compensation
This position is hourly, and the starting pay rate is $31.50 per hour, with eligibility for an incentive target of $1,800.00 contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.
Grainger reserves the right to amend, modify or discontinue its compensation and benefits programs at any time in accordance with applicable law.
This job posting is for an existing vacancy.
Primary Function
The Sales & Service Representative (SSR) is responsible for the end‑to‑end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment and customer support to ensure operational excellence, a differentiated customer experience and strong business performance.
Work Location & Schedule
This is a fly‑in/fly‑out (FIFO) position supporting our oil and gas client on site. The successful candidate will work either a 7 days on / 7 days off schedule or a 14 days on / 14 days off schedule, with camp accommodations provided during the work rotation.
- All travel to and from the site is arranged and covered by the company.
- While on site, you will reside in a fully serviced camp environment.
You Will
- Deliver end‑to‑end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, Keep Stock (VMI/Vending), Managed MRO and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment and service execution.
- Manage Grainger and non‑Grainger materials to maintain inventory accuracy, product availability and operational efficiency through forecasting, replenishment, inventory optimization and asset management activities.
- Execute customer transactions, procurement activities and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery and effective issue resolution.
- Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition and supporting customer satisfaction, retention and growth.
- Support sourcing activities, inventory strategies, vending and VMI solutions and integrated supply programs to meet customer operational requirements.
- Leverage reporting, tools and product knowledge to drive sales growth, operational performance, continuous improvement and customer success.
- Maintain compliance with Grainger, customer and regulatory safety standards while supporting a safe, organized and professional work environment.
- Provide flexible support across customer service, sales, operational, branch and warehouse activities as required.
You Have
- High School Diploma/GED required.
- 1+ years customer service experience required.
- Demonstrates a strong work ethic and personal commitment to get the job done.
- Demonstrated focus on “wowing” the customer with exceptional service.
- Team‑player and ability to work independently.
- Knowledge of industrial and/or…
Title: Sales & Service Representative
Company: W. W. Grainger
Location: Calgary, Canada
Category: