Overview
Senior Customer Support Specialist Jobs in Canada at Instantly.ai
About Instantly.ai
Instantly.ai is a unicorn all-in-one outreach platform that helps businesses find, reach, and convert prospects through AI-powered automation, high deliverability, and a built-in lead database. Simple to start, powerful at scale.
The Role
You'll support Instantly users via chat: diagnosing technical issues, guiding customers through the platform and helping them get results from their campaigns. You'll handle escalated cases, report issues to our technical and engineering teams and contribute to our knowledge base.
What we're looking for:
SENSE OF OWNERSHIP. You own cases until they're truly solved, not closed for a checkmark. If it's not fixed, it's not done
Proven customer support experience in SaaS, ideally with sales, outreach, or marketing automation tools
Strong technical troubleshooting skills, able to explain complex things in simple terms
Clear, empathetic written communication. Fluent Business English with excellent grammar
Analytical mindset: you spot patterns in user feedback and suggest improvements
Self-managed and reliable in a remote, multi-timezone setup
Familiar with helpdesk tools like Intercom or Zendesk
GTM experience (sales, outreach, or growth) is a strong plus
How to apply
Send a short Loom video (up to 5 mins) introducing yourself and giving a quick demo of the Instantly platform, plus your CV, to [email protected]. Be energetic and proactive. Show us how you'd explain it to a new user. Applications without a video will not be considered
Title: Senior Customer Support Specialist
Company: Instantly.ai
Location: Canada