Overview
Service Supervisor Jobs in Williams Lake, Canada at SMS Equipment
Position: Service Supervisor )
SMS Equipment is looking for a Service Supervisor to lead and support shop and field service operations at our Williams Lake branch. This role provides hands‑on leadership to technicians and welders, ensuring safe, efficient, and high‑quality maintenance and repair of heavy mining equipment while delivering strong customer service and operational excellence.
Work Location
Williams Lake, BC.
Salary
$115,000 to $120,000 per annum, plus eligibility for overtime.
Work Arrangement
Fixed on site – working from the branch or customer site each day.
Schedule
5×2 schedule, with flexibility to support operational needs (potential for 7×7 rotation).
What You’ll Do
- Schedule, assign, and coordinate daily work scopes for shop and field technicians, including welding and field service activities.
- Provide visible safety leadership through toolbox talks, mentorship, and daily reinforcement of safe work practices.
- Communicate directly with customers to coordinate work, provide progress updates, and align on expectations.
- Prepare, review, and approve repair quotes, ensuring accuracy, timeliness, and alignment with scope.
- Oversee work in progress and complete final inspections to ensure quality, safety, and warranty standards are met.
- Ensure accurate and timely completion of work orders, service reports, and supporting documentation.
- Collaborate closely with parts, warranty, and administrative teams to support efficient job flow and operational execution.
- Support technician development through coaching, feedback, and on‑the‑job guidance in a fast‑paced service environment.
What You Bring
The successful candidate will bring a safety‑first mindset, combined with strong leadership capability and hands‑on technical experience within a mining service environment. You are a confident communicator who can lead crews, support customers, and balance operational priorities.
Other Requirements
- Minimum of 5 years of experience working in the mining industry.
- Minimum of 2 years of leadership or supervisory experience within a mining or industrial service environment.
- Journeyperson certification in a relevant trade (Heavy Equipment Technician or similar).
- Strong planning, scheduling, and organizational skills to manage shop and field resources effectively.
- Solid understanding of OH&S regulations, warranty processes, and repair best practices.
- Customer‑focused approach with the ability to manage expectations and resolve issues professionally.
- Welding experience and strong technical background considered assets.
Classification
This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).
Safety Commitment
At SMS Equipment, safety is a core value and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
Benefits
- Competitive wages.
- Comprehensive group benefits plan.
- RRSP matching.
EEO Statement
We are committed to building a diverse and inclusive team and encourage applications from all qualified individuals. All qualified applicants will receive equal consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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Title: Service Supervisor
Company: SMS Equipment
Location: Williams Lake, Canada
Category: