Overview
Strategic Partnerships Account Manager Jobs in Vancouver, Canada at Definity
Position: Strategic Partnerships Account Manager )
Job Summary
Strategic Partnerships Account Manager – Calgary, AB, Canada.
Company Overview
Definity is the parent company to several long‑standing Canadian insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Responsibilities
- Serve as the main point of contact for designated strategic vendor partners within the auto and property lines.
- Build and maintain strong, trust‑based relationships that support long‑term partnership success.
- Facilitate ongoing communication, alignment, and collaboration between partners and internal business units.
- Develop and maintain scorecards, dashboards, and reporting to provide clear visibility into performance and risk.
- Analyze financial performance, trends, and cost structures to support commercial oversight and decision making.
- Monitor operational and financial performance against KPIs, SLAs, and business expectations.
- Provide insight into partner health, risks, and opportunities.
- Contribute to forecasting, budgeting, and financial reporting activities as required.
- Support governance forums, program reviews, and executive reporting.
- Act as a barrier remover by identifying and resolving workflow issues that impact efficiency or customer experience.
- Coordinate with Claims, Operations, and the Transformation Office to ensure partner workflows remain aligned to evolving program needs.
- Support the rollout of improvement initiatives and ensure smooth integration into business operations.
- Identify process, quality, or performance improvement opportunities and facilitate resolution with appropriate stakeholders.
- Evaluate emerging risks and work with internal teams to develop mitigation plans.
- Support program evolution by contributing insights, recommendations, and data‑driven analysis.
Qualifications
- 5+ years of experience in vendor management, claims operations, account management, or a related field.
- Experience in Auto and/or Property claims strongly preferred.
- Strong business acumen and financial literacy; ability to interpret performance metrics and financial data.
- Strong analytical and problem‑solving abilities.
- Proven ability to manage complex partner relationships with high levels of trust and influence.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to operate with discretion, navigate confidential information appropriately, and work in a high‑trust environment.
- Comfortable working in a fast‑paced, transformation‑focused program setting.
Salary Range
$87,000 – $144,900 (actual salary may vary based on location, skills, education, experience, working conditions, and local labour market).
Benefits
- Hybrid work schedule for most roles.
- Company share ownership program.
- Incentive program – eligible employees may participate in various incentive plans paid at the discretion of the company.
- Pension and savings programs, with company‑matched RRSP contributions.
- Paid volunteer days and company matching on charitable donations.
- Educational resources, tuition assistance, and paid time off to study for exams.
- Focus on inclusion with employee groups, support for gender‑affirmation surgery, access to BIPOC counselors, and programs for working parents.
- Wellness and recognition programs.
- Discounts on products and services.
EEO Statement
We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. Inclusion, diversity, and equity are essential to our success.
Additional Requirements
This role requires successful clearance of background checks, including criminal checks and leadership references.
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Title: Strategic Partnerships Account Manager
Company: Definity
Location: Vancouver, Canada
Category: