Overview
Team Lead, Customer Service Representative Jobs in Richmond Hill, Canada at Techtronic Industries Co.
## Team Lead, Customer Service Representative Apply locations:
Richmond Hill Service Drop-Off:
Richmond Hill, Ontario time type:
Full time posted on:
Posted 6 Days Agojob requisition : R74689
At TTI, people come for the opportunity and stay for the culture!
*
* Job Description:
**** Team Lead, Customer Service Representative
**** Techtronic Industries Inc. | Milwaukee
** Full-Time | Permanent |
Location:
** 100 Leek Crescent,
**** Richmond Hill, ON L4B 3E6** (Canada)| P1
** About TTI Canada
** Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like
** Milwaukee,
** we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together.
We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
** Position Description
** We are looking for an enthusiastic and experienced individual to fill the role of Team Lead, Customer Service Representative at our Milwaukee Tool Factory Service Centre Drop Off Location. In addition to delivering best-in-class service to all customers (internally and externally), the Team Lead will provide day-to-day direction, coaching, and operational support to the staff to ensure consistent execution of counter procedures, tool intake and release, and a safe, organized, and efficient drop-off operation.
This is a hands-on, working-lead role focused on daily execution and service levels. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
*
* What You Will Do:
*** Deliver best-in-class service to our customers
* Perform counter procedures including answering phones/ emails, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic
* Maintain monetary transactions, record maintenance, and assist with inventories as required.
* Conduct warranty assessments and instant tool replacements
* Contact customer for repair cost approvals or tool pick up requests.
* Continuously develop and maintain strong product knowledge
* Prepare Totes accurately and timely to be picked up by carrier everyday. Also, when shipment is received back from hub, sort & arrange it properly and contact customer for timely pick up.
* Provide day-to-day leadership to staff at the drop-off location, including task assignment, work prioritization, and ensuring coverage during operating hours
* Support onboarding and training for new and existing team members; reinforce standard work, customer service expectations, and system/process adherence
* Act as the first point of escalation for complex customer concerns, warranty exceptions, and service issues; partner with the Regional Manager to resolve and communicate outcomes
* Monitor daily workflow to ensure accurate tool logging, documentation, and monetary transactions; verify that records are complete and audit-ready
* Coordinate breaks and day-to-day coverage; communicate priorities and updates to maintain service levels during peak periods
* Identify opportunities to improve customer experience and operational efficiency; escalate trends, issues, and…
Title: Team Lead, Customer Service Representative
Company: Techtronic Industries Co.
Location: Richmond Hill, Canada
Category: