Overview
Technical Customer Support Associate at Lillio Jobs in Saint-Hyacinthe, Canada at Lillio (formerly HiMama)
Location: Saint-Hyacinthe
Enhance the customer experience as a Technical Customer Support Associate vide essential support via phone, chat, and email while resolving issues efficiently and improving platforms.
Lillio, the leader in early childhood education tools, is seeking a Customer Support Associate. This position requires a tech-savvy individual with at least two years of customer-facing experience. Responsibilities include providing technical support, managing customer accounts, and collaborating with internal teams to prioritize improvements that delight users.
Key Responsibilities:
• Deliver technical support via email, phone, and chat
• Identify and report trends in customer issues
• Collaborate with Product to enhance user experience
• Develop improvements to reduce customer pain points
• Maintain a positive customer experience throughout interactions
Requirements:
• Post-secondary education or equivalent experience
• Minimum two years of customer-facing experience
• Strong communication and relationship-building abilities
• Organized with excellent task management skills
• Ability to handle difficult conversations with patience
Bring your passion for customer support and technical skills to make a difference at Lillio.
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Title: Technical Customer Support Associate at Lillio
Company: Lillio (formerly HiMama)
Location: Saint-Hyacinthe, Canada
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