Overview
Technical Support Specialist | $50/hr Remote Jobs in Canada at Crossing Hurdles
Position: Customer Support Specialist Document Understanding
Type: Hourly contract
Compensation: $43-$50/hour
Location: Remote
Commitment: Flexible schedule with ongoing project-based work
Role Responsibilities
- Evaluate AI-generated responses involving customer support and service documentation
- Review service level agreements (SLAs), escalation records, support tickets, and knowledge base articles
- Assess AI understanding of troubleshooting workflows and customer communication processes
- Provide structured feedback on clarity, accuracy, and support quality
- Help improve AI systems used for customer success and support operations
Requirements
- Experience in customer success, technical support, or customer operations at a SaaS or technology company
- Strong familiarity with support workflows, escalation handling, and troubleshooting documentation
- Ability to recognize high-quality customer communication and service practices
- Strong analytical thinking and document interpretation skills
- Excellent written communication and attention to detail
- Comfortable working independently in a remote environment
Application Process (Takes 20 Mins)
- Upload your resume.
- Complete an interview.
- Submit a short form.
Title: Technical Support Specialist | $50/hr Remote
Company: Crossing Hurdles
Location: Canada