Overview
Workflow Coordinator Jobs in Southwestern Ontario, Canada at Sun Life Financial
Location: Southwestern Ontario
You are invited to join our Group Benefits Operations team on a 12‑month contract to support the Group Benefits National Workflow Team.
Responsibilities
- Manage requests and inquiries via various inboxes, maintaining service level standards.
- Prioritize and assign work items in the workflow tool based on established criteria.
- Retrieve, download and distribute daily reports.
- File, photocopy, and prepare documents for off‑site storage.
- Sort and distribute incoming hard‑copy mail or faxes, and scan paper mail as requested.
- Support additional operational functions such as managing small projects, performing manual member transactions, or other tasks as needed.
- Assist with team “clean‑up” projects or initiatives that promote an organized and healthy work environment.
Qualifications
- Attention to detail and strong customer‑service skills.
- Well‑organized with the ability to prioritize tasks to meet service standards.
- Flexible, adaptable, and a strong problem‑solving and decision‑making ability.
- Capacity to multi‑task and work under pressure while maintaining a high level of accuracy.
- Strong team player with interest in cross‑functional collaboration.
- Excellent keyboarding and computer skills (Lotus Notes, Outlook, Excel & Word).
- Bilingual in French and English (written and oral) required for Quebec positions.
- Knowledge of Group Benefits and/or training experience considered an asset.
We are an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, veteran status or any other protected characteristic.
Salary Range: $45,100 – $63,700. Posting End Date: 25
July
2026.
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Title: Workflow Coordinator
Company: Sun Life Financial
Location: Southwestern Ontario, Canada
Category: